Refund policy

Returns

 As the founder, owner, and  formulater, I stand behind Reclamatin Organics 100%. 

I want you to feel comfortable trying new products. I offer a full refund or exchange for all item(s) you didn’t enjoy for any reason the first time you purchase it/them as long as the return is within 30 days. The second time you order a product, it will only be eligible for exchange or store credit (valid for 1 year). We may ask that products be shipped back to us in cases of large returns (over $60). Refunds will not include shipping cost. We are not responsible for shipping cost if you choose to return the products. To initiate a return, simply email us with your concern & order number at . We do not replace nor exchange free gifts or products not listed on orders. Sample products are final, no returns, exchanges, or credit.

After 30 days, we provide a product exchange or partial store credit code (valid for 1 year) of 50% of your original purchase if you are not pleased with your order, however this is limited to 60 days after purchase. Exchanges are only eligible for the same product or alternate product of equal or similar value. After 60 days, we will not exchange or credit an order.

Prematurely expired products will be replaced or partially credited if the product spoils within 6 months of the purchase date. We may ask for photos to better understand the product issue. Of the two methods to deal with prematurely expired products, we recommend exchanges since customers will receive a full size product versus a partial credit.

 

Happy Returns

In order to offer the best experience for our Reclamation customers, Reclamation reserves the right to limit returns if we have reason to suspect misuse of our generous return policy (such as excessive returns, reselling, or fraud).

 

Exchanges (if applicable)
We will replace items if they are defective or missing from your order. If you need to exchange it for the same item, send us an email at hello@reclamationorganics.com

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@reclamationorganics.com. Please note that returns will need to be sent to the following address: 

Lab Magenta

2585 State Road 92 STE3

Mount Horeb, WI 53572

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@reclamationorganics.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as some beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@reclamationorganics.com.

Coco